SLA+ service contracts

SLA+ service contracts

The mcare SLA+ service plan ensures that our customers’ employees are back at work quickly after
their devices break.

For our SLA+ customers, all devices are handled as express repairs. If there is a delay, we can provide a replacement device for the duration of the repair. This saves time and money and avoids any uncertainty.

No more surprise expenses: The SLA+ service plan offers quick and reliable ICT device service for a competitive and fixed fee for a fixed term. All ICT devices eventually break. That is why it makes financial sense for businesses and organisations to take our SLA+ service plan. Paying a fixed fee for the ICT device services included in the service model makes this expense predictable and it can be included in the company budget as a fixed sum.

All logistical expenses are included in the service
plan for the duration of the plan. SLA+ helps to control and even reduce service expenses and the
service agreement provides additional benefits.
Undoubtedly, the biggest savings come from the speedy service that gets our customers’ professionals back in business. As an SLA+ customer, you are fast-tracked so that problems are solved quickly. In addition, SLA+ customers have access to a personalised on-line customer portal that suits their communications and service needs.